A little guidance for a confident choice.
Explore answers about our materials, fit and caring for your purchase. For help with a particular style or order, contact our team.
Products and materials
Are Zavelio hats made from genuine sheepskin?
Many styles use genuine double-face sheepskin, with a leather exterior and natural wool interior. Construction varies across the range, so check the materials listed on each product page.
Where are Zavelio products made?
Zavelio’s family manufacturing business began in Istanbul in 1999. Check each product page for its specific origin and material details.
Are small differences in colour or wool texture normal?
Yes. Sheepskin and leather are natural materials. Grain, wool density and shade can vary slightly from piece to piece, and colours can also appear different across screens.
Fit and care
How do I choose my size?
Measure your head or palm as described in our Size Guide, then check the fit notes on the product page. If you fall between sizes, contact us with the product name and your measurement before ordering.
Can ear flaps be worn up and down?
On styles fitted with tie straps, the flaps can be secured in different positions. Check the photographs and description of the particular hat.
How should I care for my purchase?
Let damp items dry naturally away from direct heat. For light surface dirt, use a soft brush suited to the material. Read our Care Guide and follow any product-specific care label.
Shipping and returns
Where does my order ship from?
Orders for European customers are shipped from within the EU.
Is EU shipping free?
Yes. We offer free shipping across the EU.
Where do I send a return?
EU returns are processed in the Netherlands. Contact our team before sending anything back so we can give you the correct return address and instructions.
Shopping with Zavelio Europe
Are prices shown in euros?
Yes, our European prices are shown in EUR.
Where do the customer reviews come from?
Reviews labelled Zavelio US were originally submitted by customers of our US store, zavelio.com. They describe US-store purchases and are linked to the matching product on our European store.